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October 19, 2026

Chat about Tidio data with Shopify Sidekick

You can now check how Tidio and Lyro are performing just by asking Shopify Sidekick right in your Shopify admin.

What’s new

Sidekick can now pull your Tidio and Lyro data and answer questions about it. You chat with Shopify Sidekick about:

  • Tidio generated revenue split by Lyro, and human agents. Ask How much did Tidio help me sell last week? 
  • Product recommendations effectiveness, click-through rates and generated value. Ask Which products does Lyro recommend most, and do customers click them? 
  • Handled and resolved conversations, common topics and FAQs recommendations. Ask How is Lyro doing, and what should I add to my FAQ? 
  • Widget, Lyro and product sync status. Ask Is Tidio working on my store? 

How it works

  1. In Shopify admin, open Sidekick.
  2. Ask a questions and followups about Tidio or Lyro.
  3. Click the link in Sidekick’s answer to open the full report in Tidio.

Good to know

  • It works automatically for Shopify stores with Tidio installed. No setup is needed.
  • Lyro insights require Lyro to be active and have resolved conversation in your Tidio workspace.