What's new in Tidio

Connect your AI Agent to your systems and let it take reliable action during conversations.

What are Lyro Actions?

Reach higher AI resolution with Lyro, now able to:

• check and provide order details, including tracking links

• cancel or modify orders

• issue refunds

• manage subscriptions

• collect prospect information

• qualify leads

• create contacts in your CRM

Every account now has access to Lyro Actions.

How to set it up

• Go to Lyro → Configure → Actions
• Pick a template, adjust the details, and let Lyro take action.
• You can also build custom Actions from scratch.

Need more details? Follow this guide.

What templates are available?

Start fast with templates that handle common workflows:

• Get order status from Shopify
• Book calls in Calendly
• Create contacts in HubSpot
• Create contacts in Klaviyo
• Create contacts in Mailchimp

Watch the video below to see how it works: