What's new in Tidio

Until now, Lyro only answered the first email in a thread. As soon as the customer replied, the conversation went to your team.

That changes today: Lyro for Emails V2 is now available to everyone.

Lyro can stay in the email thread and go back and forth with your customers until the issue is resolved.

What's new

• Full email conversations: Lyro replies to follow-up emails, not just the first one.
• Your setup still applies: Lyro follows your Actions, Guidance and Procedures in every reply.
• You decide when to escalate: Lyro hands a conversation to your team only when your handoff rules say so.

Switching to V2

You can turn on V2 now, or keep the current version until October 26th. Use this time to check your Actions and Procedures. Lyro will now use them on follow-up replies too, not only on the first message.

When you're ready, go to Lyro → Channels → Emails and click on "Turn it on". You can't go back to the previous version once V2 is on. After October 26th, all accounts will be moved to V2.