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Improvement
October 23, 2026

Lyro now understands your Shopify metafields and tags

Lyro can now read the extra details you store in Shopify metafields and tags, so it can answer much more specific customer questions.

What’s new Lyro can now use Shopify metafields and tags for products and variants. That gives Lyro the capacity to go beyond standard product descriptions, and read:

  • Technical specs and features
  • Compatible products and accessories
  • Reviews pulled from review apps
  • Data added by external plugins and apps
  • Any custom fields you’ve created

For example, Lyro can now recommend products from the same collection, so it can suggest items that go well together.

How it works

  1. In Tidio, go to Lyro AI Agent → Knowledge → Products.
  2. Click the pencil icon next to Product fields.
  3. Review the imported metafields and tags. If there’s one you don’t want Lyro to use, remove it from the list.
  4. Click Save. Lyro will use the selected data in its answers.

Good to know

  • This works only for Shopify stores connected to Tidio.


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