Tidio Ideas

The AI Customer Service Platform thats scales with you.

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0
Copilot for Emails
Feature request
Completed
  • Use Copilot suggestions in email threads 
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0
Copilot Improvements
Improvement
Completed
  • Improve ~13% in answer accuracy
  • More relevant replies in all supported languages
  • Faster response times
  • Improved communication style based on the channel
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0
Smarter Lyro Suggestions
Improvement
Completed
  • Identify knowledge gaps faster with grouped suggestions
  • See how often each questions was asked to prioritize knowledge updates
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0
Open API for Product Recommendations
Feature request
Completed
  • Connect your product database with Lyro to automatically recommend suitable products 
  • Guide customers to the right products whether you're using a custom backend or any e-commerce...
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0
Lyro Smart Actions
Feature request
Completed
  • Let Lyro use and edit order details from external services
  • Enable Lyro to qualify leads and sync them with your CRM
  • Use Lyro to provide pricing quota based on existing...
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2
Lyro Actions Templates
Improvement
Planned
  • Access predefined Lyro Actions and enable them with custom configuration
  • Use predefined Shopify use cases to improve how your AI agent acts
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3
2
Images in Email Responses
Improvement
In progress
  • Add images to your email responses
  • Use screenshots instead of long, technical explanations and make your emails look more professional 
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4
Built-in Translations
Feature request
Planned
  • Automatically translate incoming emails and chats so you can understand every customers
  • Set your preferred language for receiving messages
  • Instantly translate your replies...
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1
1
Predefined Actions in Macros
Feature request
In progress
  • Take specific actions when canned response is used
  • Use macros to send a reply and simultaneously add a ticket tag, add customer tag, assign an agent or change ticket status 
    • <...
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3
Mentions & Internal notes in chats
Feature request
In progress
  • Tag teammates by using @ in internal notes
  • Find all conversations you have been mentioned in a dedicated folder
  • Configure your notification settings to never miss a new...
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Changelog Ideas Roadmap